FAQ

We’ve gathered the most common questions our customers ask to help make your shopping experience easier. If you can’t find your answer here, feel free to contact us directly.

1. What types of handbags do you sell?
We specialize in high-quality women’s handbags, including totes, crossbody bags, shoulder bags, clutches, and backpacks. Our designs range from timeless classics to trendy, fashion-forward pieces.

2. Are your handbags made from genuine leather?
We offer a variety of materials, including premium vegan leather, genuine leather, and other durable fabrics. Each product description includes detailed material information.

3. How do I place an order?
Simply browse our collection, add your favorite items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

4. How long will my order take to arrive?
Orders are processed within 1–3 business days. Delivery typically takes 7–14 business days, depending on your location. For more details, see our Shipping Policy.

5. Do you ship internationally?
Yes! We offer worldwide shipping so you can enjoy Luna Carry handbags wherever you are.

6. How can I track my order?
Once your order has shipped, you’ll receive an email with your tracking number. Tracking updates may take 2–5 days to appear.

7. What if my bag arrives damaged or incorrect?
Please contact us immediately at romeomoses3585795@gmail.com with photos of the issue. We will resolve it quickly through a replacement or refund, according to our Return & Refund Policy.

8. Can I return or exchange my handbag?
Yes! We accept returns and exchanges within 30 days of delivery, as long as the item is unused, in original packaging, and in resellable condition.

9. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options listed at checkout.

10. How do I contact Luna Carry?
📧 Email: romeomoses3585795@gmail.com
📞 Phone: +61 2 9283 4002
Our friendly customer service team will be happy to assist you