Privacy Policy

Privacy Policy – Luna Carry

At Luna Carry, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect
When you use our store, we may collect the following information:

  • Personal Details: Name, email address, phone number, shipping address, and billing address.

  • Payment Information: Credit/debit card details or PayPal account (processed securely through our payment providers).

  • Order Information: Products purchased, order history, and preferences.

  • Technical Data: IP address, browser type, device information, and browsing behavior.

2. How We Use Your Information
We use your information to:

  • Process and fulfill your orders.

  • Send you order confirmations, shipping updates, and customer service messages.

  • Improve our products, services, and website.

  • Send promotional emails (only if you have subscribed).

  • Prevent fraud and enhance security.

3. Protecting Your Information
We use secure servers, encryption, and trusted payment gateways to ensure your personal and payment details remain safe. We never store your complete credit card information on our servers.

4. Sharing Your Information
We respect your privacy and never sell your personal information to third parties. However, we may share it with:

  • Service Providers: Shipping carriers, payment processors, and IT support partners to help us operate our business.

  • Legal Authorities: If required by law or to protect our rights.

5. Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, and analyze traffic. You can disable cookies in your browser settings, but some features may not work properly.

6. Your Rights
You have the right to:

  • Access, update, or correct your personal information.

  • Request deletion of your personal data.

  • Opt-out of marketing emails at any time.

7. Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of these third-party websites.

8. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

9. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
📧 Email: romeomoses3585795@gmail.com
📞 Phone: +61 2 9283 4002

Thank you for trusting Luna Carry. We are committed to protecting your privacy and providing a safe shopping experience