Shipping Policy
At Luna Carry, we want your shopping experience to be smooth, fast, and worry-free. Below you’ll find all the details about our shipping process so you know exactly what to expect when you place an order with us.
Processing Time
Once your order is confirmed, our team will carefully pack your handbag and prepare it for shipment.
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Orders are processed within 1–3 business days (excluding weekends and holidays).
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You will receive a confirmation email with your order details once payment is received.
Shipping Time
We are proud to offer fast and reliable worldwide shipping.
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Estimated delivery time: 7–14 business days, depending on your location.
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In some cases, delivery may take longer due to customs delays, weather conditions, or public holidays.
Shipping Fees
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We offer free standard shipping for all orders over a certain amount (check our promotions for details).
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Standard shipping fees apply for smaller orders and will be calculated at checkout.
Order Tracking
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Once your order has shipped, you will receive a tracking number via email so you can follow your package’s journey.
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Please allow 2–5 days for tracking information to update after your package has been dispatched.
Customs & Duties
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International orders may be subject to customs fees or import duties, depending on your country’s regulations.
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These charges are the responsibility of the customer.
Delays & Issues
While we always strive to meet our estimated delivery times, delays can occasionally happen due to factors beyond our control. If your order has not arrived within the expected timeframe, please contact our customer support for assistance.
Contact Us
If you have any questions about your order or shipping, our team is here to help.
📧 Email: romeomoses3585795@gmail.com
📞 Phone: +61 2 9283 4002
Thank you for shopping with Luna Carry—your dream bag is on its way!